Terms of Use

Last updated: 19 October 2026

These terms are the agreement between you and Star Relay Systems (“we”, “us”) when you register for, pay for or use Lead Pipeline, Lead Suite, Meridian or any other part of this website (the “Service”). By creating an account or paying, you confirm that you have read and accept them.

Jump to: The Service Accounts Billing Refunds Cancellation Your data Acceptable use Liability General

1. The Service

We provide subscription CRM software for small businesses in any industry: Lead Pipeline (one user), Lead Suite and Meridian (teams). Each plan is a separate monthly or annual subscription for one business, with the seats and features described on our home page. We may improve, change or retire features, and we will try to give notice of changes that materially reduce what you are paying for.

Business use only. The Service is sold to businesses and professionals for business purposes. By registering you confirm that you are acting for a business or in the course of your trade or profession, and not as a consumer.

2. Accounts and security

You must be 18 or older and able to enter a binding agreement for your business.
You must verify your email address and use a password of at least 10 characters. We strongly encourage two-step verification.
You are responsible for everything done under your account and by the people you add as team members. Tell us straight away at hello@starrelaysystems.co.za if you suspect someone else has access.
Each business only sees its own information. Sharing your login with people outside your business is not allowed.

3. Subscriptions and billing

Prices are shown on our home page in US dollars (USD), or in South African rand (ZAR) for customers in South Africa. Plans are billed monthly or annually in advance, as you choose at checkout.
All payments are processed by Paddle, which acts as the seller of record (merchant of record) for every purchase, in South Africa and abroad. Paddle’s own checkout terms and refund process also apply to your purchase. We never see or store full card details.
Prices may include or exclude VAT, GST or sales tax depending on your country; the amount you pay, with tax shown where it applies, is displayed before you confirm.
Your subscription renews automatically on your payment date. If you have already paid for the current period, you will not be asked to pay again until your next payment date, unless you choose to upgrade your plan or add seats.
If a payment fails, access may be paused until it is settled. Your data is kept while the account is paused.
We may change prices. Changes apply from your next billing cycle, and we will tell you at least 30 days beforehand.

4. Refunds

First payment: if you are not happy, you can ask for a full refund of your first payment for a new subscription within 14 days of that payment.
Renewals and later payments: refund requests must be made within 10 days of the payment, and are considered case by case. Cancelling before your next payment date prevents the next charge.
Requests made after these periods will not be accepted. Please email hello@starrelaysystems.co.za from the address on your account with your business name and payment date. Approved refunds are returned to the original payment method.
Cancelling stops future charges only; it does not by itself create a right to a refund.
Nothing in these terms limits any right you have under law that cannot be excluded by agreement.

5. Cancellation, pausing and restarting

When you cancel, your service and working account will be terminated or paused after 5 days. If you continue using the Service or restart afterwards, your billing cycle restarts from that day.

You can cancel at any time by emailing us or through your account where available.
During the 5 days after cancellation you can still export or copy your information.
After that the account is terminated or paused. Restarting means a new payment and a new billing cycle starting on the day you restart.
We may suspend or terminate an account that breaks these terms (section 7), with notice where reasonably possible.

6. Your data and privacy

The leads, notes and other business information you enter belong to you. You are responsible for having the right to store it and for complying with the data-protection and anti-spam laws that apply to your own contacts. We only process it to run the Service for you, as explained in our Privacy Policy, and we act as your processor for it. Each business’s information is kept separate: your team can see your business’s information and no other customer can. The owner of Star Relay Systems has administrator access to operate and support the Service. If you need a data processing agreement, email us.

7. Acceptable use

Do not use the Service to break the law (including data-protection and anti-spam law), to store or send unlawful or abusive material, to try to access another customer’s information, to probe or disrupt the Service, to resell it without our written permission, or to upload malicious files.

8. Availability and liability

We work hard to keep the Service running and backed up, but we cannot promise it will always be uninterrupted or error-free, and it is provided “as is” to the extent the law allows. To the extent permitted by law, we are not liable for indirect or consequential loss, such as lost profit or lost deals, and our total liability for any claim is limited to the subscription fees you paid us in the 3 months before the claim arose. This does not exclude liability that the law does not allow us to exclude.

9. General

We may update these terms; the date at the top shows the latest version. We will give at least 30 days’ notice of material changes. Continuing to use the Service after a change means you accept it.
These terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction, without limiting any mandatory rights you may have in your own country.
Questions? hello@starrelaysystems.co.za